:root {
  --bg: #eef1f5;
  --bg-alt: #e6eaf0;
  --panel: #ffffff;
  --panel-muted: #f8f9fb;
  --ink: #1f2937;
  --ink-strong: #111827;
  --muted: #667085;
  --line: #d6dbe3;
  --line-strong: #c2c9d3;
  --accent: #1d4ed8;
  --accent-strong: #123b9f;
  --accent-soft: #e8eefc;
  --note: #fff7d9;
  --system: #eef2f7;
  --danger: #c2410c;
  --shadow: 0 10px 28px rgba(15, 23, 42, 0.06);
  --radius: 10px;
}

* {
  box-sizing: border-box;
}

html {
  scroll-behavior: smooth;
}

body {
  margin: 0;
  color: var(--ink);
  background:
    linear-gradient(180deg, #f8fafc 0%, var(--bg) 100%);
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  line-height: 1.45;
}

a {
  color: inherit;
  text-decoration: none;
}

pre {
  white-space: pre-wrap;
  margin: 0;
  font-family: inherit;
  line-height: 1.6;
}

code {
  display: inline-block;
  padding: 0.16rem 0.42rem;
  border: 1px solid var(--line);
  border-radius: 6px;
  background: #f6f7f9;
  overflow-x: auto;
  font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
  font-size: 0.9rem;
}

.shell {
  display: grid;
  grid-template-columns: 58px minmax(0, 1fr);
  min-height: 100vh;
}

.sidebar {
  position: sticky;
  top: 0;
  height: 100vh;
  padding: 12px 8px;
  border-right: 1px solid var(--line);
  background: #0f4a53;
}

.sidebar--rail {
  display: grid;
  grid-template-rows: auto 1fr auto;
  justify-items: center;
  gap: 8px;
}

.brand-mark,
.avatar {
  display: inline-grid;
  place-items: center;
  background: #2563eb;
  color: #fff;
  font-weight: 700;
}

.brand-mark {
  width: 40px;
  height: 40px;
  border-radius: 10px;
  letter-spacing: 0.04em;
}

.brand-mark--rail {
  width: 34px;
  height: 34px;
  border-radius: 7px;
  font-size: 0.78rem;
  background: #0b3138;
  border: 1px solid rgba(255, 255, 255, 0.18);
}

.avatar {
  width: 34px;
  height: 34px;
  border-radius: 999px;
  font-size: 0.9rem;
}

.avatar--large {
  width: 52px;
  height: 52px;
  border-radius: 14px;
  font-size: 1rem;
}

.sidebar__eyebrow,
.muted,
.label {
  color: var(--muted);
}

.sidebar__eyebrow,
.eyebrow {
  font-size: 0.72rem;
  font-weight: 700;
  letter-spacing: 0.12em;
  text-transform: uppercase;
}

.sidebar__title {
  margin-top: 2px;
  font-size: 1rem;
  font-weight: 700;
  color: var(--ink-strong);
}

.nav {
  display: grid;
  gap: 4px;
}

.nav--icons {
  width: 100%;
  justify-items: center;
  gap: 3px;
  align-content: start;
}

.nav a {
  padding: 10px 12px;
  border-radius: 8px;
  color: var(--muted);
  font-size: 0.95rem;
  font-weight: 600;
  border: 1px solid transparent;
}

.nav a:hover {
  color: var(--ink-strong);
  background: #fff;
  border-color: var(--line);
}

.nav--icons a {
  width: 34px;
  height: 34px;
  padding: 0;
  border-radius: 8px;
  display: inline-grid;
  place-items: center;
  border-color: rgba(255, 255, 255, 0.08);
  color: #d1e4e8;
  background: rgba(10, 43, 50, 0.45);
}

.nav--icons a:hover {
  background: rgba(255, 255, 255, 0.12);
  color: #fff;
  border-color: rgba(255, 255, 255, 0.18);
}

.nav__glyph {
  font-size: 0.78rem;
  font-weight: 700;
  letter-spacing: 0.06em;
}

.nav__icon {
  width: 18px;
  height: 18px;
  display: block;
  color: currentColor;
}

.nav__label {
  display: none;
}

.sidebar__footer {
  margin-top: 24px;
  padding-top: 16px;
  border-top: 1px solid var(--line);
  display: grid;
  gap: 12px;
}

.sidebar__user {
  display: flex;
  align-items: center;
  gap: 10px;
}

.sidebar__logout {
  width: 100%;
  display: grid;
  justify-items: center;
  margin-bottom: 2px;
}

.sidebar__logout-btn {
  width: 34px;
  height: 34px;
  padding: 0;
  border-radius: 8px;
  border-color: rgba(255, 255, 255, 0.18);
  background: rgba(10, 43, 50, 0.45);
  color: #e1eef1;
  font-weight: 700;
  display: inline-grid;
  place-items: center;
}

.sidebar__logout-btn:hover {
  background: rgba(255, 255, 255, 0.14);
  color: #fff;
}

.content {
  padding: 0;
  min-width: 0;
  min-height: 0;
  display: flex;
  flex-direction: column;
}

.global-toolbar {
  height: 48px;
  border-bottom: 1px solid var(--line);
  background: #fff;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding: 0 14px;
}

.global-toolbar__left,
.global-toolbar__right {
  display: flex;
  align-items: center;
  gap: 10px;
}

.toolbar-add {
  border: 1px solid var(--line);
  border-radius: 6px;
  background: #f8fafc;
  color: var(--ink);
  font-size: 0.84rem;
  font-weight: 600;
  padding: 6px 10px;
}

.toolbar-brand {
  color: var(--muted);
  font-size: 0.82rem;
  font-weight: 600;
}

.toolbar-icon,
.toolbar-user {
  width: 22px;
  height: 22px;
  border-radius: 5px;
  display: inline-grid;
  place-items: center;
  border: 1px solid var(--line);
  color: #475467;
  font-size: 0.72rem;
  font-weight: 700;
  background: #f8fafc;
}

.toolbar-user {
  border-radius: 999px;
  background: #dbeafe;
  color: #1e40af;
}

.toolbar-divider {
  width: 1px;
  height: 18px;
  background: var(--line);
}

.content-body {
  padding: 14px;
  min-height: calc(100dvh - 48px);
  display: flex;
  flex-direction: column;
  gap: 14px;
  min-width: 0;
}

.hero,
.ticket-header,
.grid,
.customer-grid {
  display: grid;
  gap: 16px;
}

.hero {
  grid-template-columns: 1.5fr 1fr;
  align-items: end;
  margin-bottom: 18px;
}

.hero--single {
  grid-template-columns: 1fr;
}

.hero h1,
.ticket-header h1,
.panel h1 {
  margin: 0;
  color: var(--ink-strong);
  font-size: clamp(1.8rem, 3.2vw, 2.5rem);
  line-height: 1.08;
  letter-spacing: -0.04em;
}

.lead {
  max-width: 68ch;
  margin: 8px 0 0;
  color: var(--muted);
  font-size: 1rem;
  line-height: 1.55;
}

.stats {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.stats--dashboard {
  grid-template-columns: repeat(4, minmax(0, 1fr));
  min-width: min(520px, 100%);
}

.ticket-workspace {
  border: 1px solid var(--line);
  border-radius: 10px;
  background: #fff;
  box-shadow: var(--shadow);
  display: grid;
  grid-template-columns: 280px minmax(0, 1fr);
  min-height: calc(100dvh - 86px);
  flex: 1;
  overflow: hidden;
}

.ticket-workspace__left {
  border-right: 1px solid var(--line);
  background: #f8fafc;
  padding: 12px;
  display: grid;
  gap: 12px;
  align-content: start;
}

.ticket-workspace__title h2 {
  margin: 4px 0 8px;
  font-size: 1.05rem;
  color: var(--ink-strong);
  letter-spacing: -0.02em;
}

.activity-feed {
  display: grid;
  gap: 8px;
}

.activity-item {
  display: grid;
  gap: 5px;
  padding: 10px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fff;
}

.activity-item:hover {
  border-color: var(--line-strong);
  box-shadow: 0 6px 16px rgba(15, 23, 42, 0.08);
}

.activity-item__head {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  align-items: center;
}

.activity-item__subject {
  color: var(--ink-strong);
  font-weight: 600;
  font-size: 0.93rem;
  line-height: 1.4;
}

.activity-item__meta {
  font-size: 0.82rem;
}

.ticket-workspace__main {
  padding: 12px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  min-height: 0;
}

.ticket-main-header {
  display: flex;
  justify-content: space-between;
  gap: 14px;
  align-items: flex-start;
}

.ticket-main-header h1 {
  margin: 2px 0 6px;
  font-size: clamp(1.35rem, 2.4vw, 1.8rem);
  letter-spacing: -0.03em;
  color: var(--ink-strong);
}

.panel--table {
  padding: 12px;
  flex: 1;
  display: flex;
  flex-direction: column;
  min-height: 0;
  overflow: hidden;
}

.ticket-list-summary {
  margin: 2px 0 10px;
  color: var(--ink-strong);
  font-size: 0.92rem;
}

.filters--tickets {
  grid-template-columns: minmax(240px, 1fr) repeat(3, minmax(130px, 170px)) auto;
  align-items: center;
  margin-bottom: 8px;
}

.ticket-table-wrap {
  overflow-x: auto;
  flex: 1;
  min-height: 0;
}

.ticket-table th,
.ticket-table td {
  padding: 10px 8px;
  vertical-align: middle;
}

.ticket-table thead th {
  color: var(--ink-strong);
  font-size: 0.8rem;
  font-weight: 700;
  text-transform: none;
  letter-spacing: 0;
}

.ticket-table__checkcol {
  width: 36px;
  padding-left: 4px;
  padding-right: 4px;
}

.ticket-table__row:hover {
  background: #eef4ff;
}

.ticket-table__row {
  cursor: pointer;
}

.ticket-table__row:focus {
  outline: 2px solid var(--accent-soft);
  outline-offset: -2px;
}

.ticket-table__row input[type="checkbox"],
.ticket-table__checkcol input[type="checkbox"] {
  width: 16px;
  height: 16px;
  accent-color: var(--accent);
  cursor: pointer;
}

.ticket-table__subject {
  color: var(--ink);
  font-weight: 500;
}

.ticket-table__subject:hover {
  color: var(--accent-strong);
}

.ticket-hovercard {
  position: fixed;
  z-index: 60;
  display: none;
  width: min(560px, calc(100vw - 32px));
  padding: 18px 20px 20px;
  border: 1px solid #cfd6df;
  border-radius: 10px;
  background: #fff;
  box-shadow: 0 18px 40px rgba(15, 23, 42, 0.16);
  color: var(--ink);
  pointer-events: none;
}

.ticket-hovercard[aria-hidden="false"] {
  display: block;
}

.ticket-hovercard__head {
  display: flex;
  align-items: center;
  gap: 14px;
  margin-bottom: 26px;
}

.ticket-hovercard .ticket-status-pill {
  min-width: 88px;
  justify-content: center;
  font-size: 0.88rem;
  padding: 7px 14px;
  border-radius: 8px;
}

.ticket-hovercard__ticket,
.ticket-hovercard__priority {
  font-size: 0.92rem;
  color: #1f2937;
}

.ticket-hovercard__subject {
  margin: 0 0 10px;
  font-size: 1.16rem;
  line-height: 1.35;
  letter-spacing: -0.02em;
  color: var(--ink-strong);
}

.ticket-hovercard__meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px 12px;
  margin-bottom: 24px;
  color: var(--muted);
  font-size: 0.86rem;
}

.ticket-hovercard__section {
  padding-top: 12px;
  border-top: 1px solid var(--line);
}

.ticket-hovercard__section-label {
  margin-bottom: 18px;
  color: #66727f;
  font-size: 0.95rem;
  font-weight: 600;
}

.ticket-hovercard__comment-head {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: baseline;
  margin-bottom: 10px;
}

.ticket-hovercard__comment-type {
  margin-bottom: 10px;
  font-size: 0.84rem;
}

.ticket-hovercard__comment-body {
  margin: 0;
  color: var(--ink);
  font-size: 0.98rem;
  line-height: 1.45;
  display: -webkit-box;
  -webkit-line-clamp: 5;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.ticket-table__id,
.activity-item__ticket {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  font-weight: 500;
  color: var(--ink);
}

.ticket-table__preview {
  max-width: 46ch;
  font-size: 0.86rem;
  margin-top: 2px;
}

.ticket-status-pill {
  display: inline-flex;
  align-items: center;
  min-width: 46px;
  padding: 3px 8px;
  border-radius: 4px;
  color: #fff;
  font-size: 0.72rem;
  font-weight: 800;
  line-height: 1;
}

.ticket-status-pill--open {
  background: #dc3545;
}

.ticket-status-pill--waiting {
  background: #f59e0b;
}

.ticket-status-pill--closed {
  background: #6b7280;
}

.ticket-bulk-toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin: 0 -12px -12px;
  padding: 12px 16px;
  border-top: 1px solid var(--line);
  background: #fff;
  color: var(--ink-strong);
}

.ticket-bulk-form {
  display: grid;
  gap: 12px;
  min-width: 0;
}

.ticket-bulk-toolbar__actions {
  display: flex;
  align-items: center;
  gap: 14px;
  flex-wrap: wrap;
}

.bulk-action,
.ticket-bulk-toolbar__cancel {
  border: 0;
  background: transparent;
  color: var(--accent);
  font: inherit;
  font-weight: 600;
  padding: 0;
  cursor: pointer;
}

.bulk-action:hover,
.ticket-bulk-toolbar__cancel:hover {
  color: var(--accent-strong);
  text-decoration: underline;
  text-underline-offset: 2px;
}

.bulk-action:disabled {
  color: var(--muted);
  cursor: not-allowed;
  text-decoration: none;
  opacity: 0.55;
}

.panel,
.stat,
.flash,
.error,
.ticket-row,
.customer-card {
  border: 1px solid var(--line);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
}

.panel,
.stat,
.flash,
.error,
.customer-card {
  background: var(--panel);
}

.panel {
  padding: 18px;
}

.panel--narrow {
  max-width: 720px;
}

.panel__head,
.inline-actions {
  display: flex;
  gap: 12px;
}

.panel__head {
  justify-content: space-between;
  align-items: flex-start;
  margin-bottom: 14px;
}

.panel__head h2,
.panel h2,
.panel h3 {
  margin: 0;
  color: var(--ink-strong);
  letter-spacing: -0.02em;
}

.panel__head h2,
.panel h2 {
  font-size: 1.08rem;
}

.panel h3 {
  margin-top: 16px;
  margin-bottom: 10px;
  font-size: 0.92rem;
  text-transform: uppercase;
  letter-spacing: 0.1em;
  color: var(--muted);
}

.stat {
  padding: 14px 16px;
}

.stat span {
  display: block;
  font-size: 0.74rem;
  color: var(--muted);
  text-transform: uppercase;
  letter-spacing: 0.08em;
}

.stat strong {
  display: block;
  margin-top: 4px;
  color: var(--ink-strong);
  font-size: 1.7rem;
}

.form,
.filters,
.stack,
.thread,
.details,
.ticket-list {
  display: grid;
  gap: 12px;
}

.form label {
  display: grid;
  gap: 6px;
  font-size: 0.92rem;
  font-weight: 600;
}

input,
select,
textarea,
button {
  font: inherit;
}

input,
select,
textarea {
  width: 100%;
  padding: 11px 12px;
  border-radius: 8px;
  border: 1px solid var(--line);
  outline: none;
  background: #fff;
  color: var(--ink);
  transition: border-color 140ms ease, box-shadow 140ms ease;
}

input::placeholder,
textarea::placeholder {
  color: #98a2b3;
}

input:focus,
select:focus,
textarea:focus {
  border-color: rgba(29, 78, 216, 0.45);
  box-shadow: 0 0 0 3px rgba(29, 78, 216, 0.12);
}

.button {
  border: 1px solid transparent;
  border-radius: 8px;
  padding: 10px 14px;
  background: var(--accent);
  color: #fff;
  font-weight: 700;
  cursor: pointer;
}

.button:hover {
  background: var(--accent-strong);
}

.button--ghost {
  background: #fff;
  color: var(--accent);
  border-color: var(--line);
}

.button--ghost:hover {
  background: #f8fbff;
  color: var(--accent-strong);
}

.button--danger {
  color: var(--danger);
  border-color: #f0c8b4;
  background: #fff;
}

.button--danger:hover {
  background: #fff8f4;
}

.ticket-list {
  margin-top: 16px;
}

.ticket-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 220px;
  gap: 16px;
  padding: 16px;
  background: #fff;
  transition: border-color 140ms ease, box-shadow 140ms ease, transform 140ms ease;
}

.ticket-row:hover,
.customer-card:hover {
  transform: translateY(-1px);
  border-color: var(--line-strong);
  box-shadow: 0 12px 28px rgba(15, 23, 42, 0.08);
}

.ticket-row__meta {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
  color: var(--muted);
  font-size: 0.83rem;
}

.ticket-row__subject {
  margin: 6px 0 4px;
  color: var(--ink-strong);
  font-size: 1.05rem;
  font-weight: 700;
  letter-spacing: -0.02em;
}

.ticket-row__preview {
  color: var(--muted);
  line-height: 1.5;
}

.ticket-row__side {
  display: grid;
  justify-items: end;
  align-content: space-between;
  gap: 8px;
  text-align: right;
}

.pill,
.tag,
.attachment {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 4px 10px;
  border-radius: 999px;
  font-size: 0.76rem;
  font-weight: 700;
}

.pill {
  background: #eef4ff;
  color: var(--accent-strong);
}

.tags,
.attachments {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.attachment {
  margin-top: 12px;
  border: 1px solid var(--line);
  background: #f9fafb;
}

button.attachment {
  appearance: none;
  text-align: left;
  cursor: pointer;
}

.attachment--image {
  display: grid;
  gap: 8px;
  align-items: start;
  justify-items: start;
  width: min(260px, 100%);
  padding: 10px;
  border-radius: 16px;
  text-decoration: none;
}

.attachment__preview {
  display: block;
  width: 100%;
  max-width: 240px;
  height: auto;
  border-radius: 12px;
  border: 1px solid rgba(148, 163, 184, 0.28);
  background: #fff;
  object-fit: cover;
}

.attachment__name {
  color: var(--ink-strong);
  font-size: 0.76rem;
  line-height: 1.35;
  word-break: break-word;
}

.image-lightbox {
  position: fixed;
  inset: 0;
  z-index: 1000;
  display: grid;
  place-items: center;
}

.image-lightbox[hidden] {
  display: none;
}

.image-lightbox__backdrop {
  position: absolute;
  inset: 0;
  background: rgba(15, 23, 42, 0.78);
  backdrop-filter: blur(3px);
}

.image-lightbox__panel {
  position: relative;
  z-index: 1;
  width: min(92vw, 1280px);
  max-height: 92vh;
  display: grid;
  gap: 12px;
  padding: 16px;
  border-radius: 20px;
  background: #0f172a;
  box-shadow: 0 30px 80px rgba(15, 23, 42, 0.45);
}

.image-lightbox__toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.image-lightbox__title {
  color: #e2e8f0;
  font-size: 0.9rem;
  font-weight: 700;
  word-break: break-word;
}

.image-lightbox__actions {
  display: inline-flex;
  align-items: center;
  gap: 8px;
}

.image-lightbox__image {
  display: block;
  width: 100%;
  max-height: calc(92vh - 72px);
  object-fit: contain;
  border-radius: 14px;
  background: #020617;
}

body.has-lightbox-open {
  overflow: hidden;
}

.tag {
  background: var(--accent-soft);
  color: var(--accent-strong);
}

.grid {
  grid-template-columns: minmax(0, 1.65fr) minmax(320px, 0.95fr);
  align-items: start;
}

.grid--settings,
.grid--team {
  grid-template-columns: 1fr;
}

.grid--ticket-show {
  grid-template-columns: minmax(0, 1.7fr) minmax(300px, 0.8fr);
  gap: 14px;
}

.workspace-shell {
  display: grid;
  gap: 0;
  border: 1px solid var(--line);
  border-radius: 12px;
  overflow: hidden;
  background: #fff;
  box-shadow: var(--shadow);
}

.workspace-topbar {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  padding: 10px 14px;
  border-bottom: 1px solid var(--line);
  background: #f5f7fb;
}

.workspace-topbar__left,
.workspace-topbar__right {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

.workspace-tab,
.workspace-ticket-id {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  height: 32px;
  padding: 0 10px;
  border-radius: 8px;
  border: 1px solid var(--line);
  background: #fff;
  font-size: 0.86rem;
  font-weight: 600;
}

.workspace-tab--active {
  border-color: #b7c2d3;
  box-shadow: 0 2px 8px rgba(15, 23, 42, 0.07);
}

.workspace-status {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 2px 8px;
  border-radius: 999px;
  font-size: 0.68rem;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.status-badge {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 4px 10px;
  border-radius: 999px;
  font-size: 0.72rem;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  line-height: 1;
}

.status-badge__dot,
.ticket-status-mark {
  flex: 0 0 auto;
  width: 8px;
  height: 8px;
  border-radius: 999px;
}

.status-badge__dot {
  background: currentColor;
}

.ticket-status-mark {
  width: 10px;
  height: 10px;
  box-shadow: inset 0 0 0 1px rgba(255, 255, 255, 0.28);
}

.status-badge--open,
.ticket-status-mark--open {
  color: #065f46;
  background: #d1fae5;
}

.status-badge--waiting,
.ticket-status-mark--waiting {
  color: #92400e;
  background: #fef3c7;
}

.status-badge--closed,
.ticket-status-mark--closed {
  color: #475569;
  background: #e5e7eb;
}

.ticket-status-mark--open {
  background: #22c55e;
}

.ticket-status-mark--waiting {
  background: #f59e0b;
}

.ticket-status-mark--closed {
  background: #94a3b8;
}

.workspace-status--open {
  color: #065f46;
  background: #d1fae5;
}

.workspace-status--waiting {
  color: #92400e;
  background: #fef3c7;
}

.workspace-status--closed {
  color: #1f2937;
  background: #e5e7eb;
}

.workspace-layout {
  display: grid;
  grid-template-columns: 300px minmax(0, 1fr) 320px;
  min-height: 72vh;
}

.workspace-pane {
  min-width: 0;
  background: #fff;
}

.workspace-pane--left,
.workspace-pane--right {
  background: #f8fafc;
}

.workspace-pane--left {
  border-right: 1px solid var(--line);
}

.workspace-pane--right {
  border-left: 1px solid var(--line);
}

.workspace-section {
  padding: 14px;
  border-bottom: 1px solid var(--line);
}

.workspace-section h3 {
  margin: 0 0 10px;
  font-size: 0.84rem;
  text-transform: uppercase;
  letter-spacing: 0.09em;
  color: #64748b;
}

.workspace-chipline {
  display: flex;
  align-items: flex-start;
  gap: 10px;
}

.workspace-avatar {
  display: inline-grid;
  place-items: center;
  width: 30px;
  height: 30px;
  border-radius: 999px;
  background: #dbeafe;
  color: #1e40af;
  font-weight: 800;
  font-size: 0.8rem;
  text-transform: uppercase;
  margin-top: 2px;
}

.workspace-thread-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 12px;
  padding: 16px;
  border-bottom: 1px solid var(--line);
  background: #fff;
}

.workspace-thread-header h2 {
  margin: 2px 0 0;
  font-size: 1.3rem;
  letter-spacing: -0.02em;
}

.workspace-thread {
  display: grid;
  gap: 16px;
  padding: 14px;
  background: #f8fafc;
}

.workspace-message {
  background: transparent;
}

.workspace-composer {
  border-top: 1px solid var(--line);
  padding: 14px;
  background: #fff;
  display: grid;
  gap: 12px;
}

.workspace-composer__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  flex-wrap: wrap;
}

.workspace-composer__head h3 {
  margin: 0;
  font-size: 0.95rem;
  letter-spacing: 0;
  color: var(--ink-strong);
}

.workspace-note-form {
  padding-top: 10px;
  border-top: 1px dashed var(--line);
}

.workspace-bottom-toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding-top: 10px;
  border-top: 1px solid var(--line);
}

.workspace-bottom-toolbar__left,
.workspace-bottom-toolbar__right {
  display: flex;
  align-items: center;
  gap: 8px;
}

.workspace-macro-label {
  font-size: 0.82rem;
  font-weight: 700;
  color: var(--muted);
  white-space: nowrap;
}

.workspace-macro-select {
  min-width: 240px;
}

.workspace-toolbar-select {
  min-width: 132px;
}

.form--tight {
  gap: 8px;
}

.details--compact div {
  grid-template-columns: 92px 1fr;
  padding: 6px 0;
}

.workspace-mobile-meta {
  display: none;
}

.ticket-header-card {
  display: grid;
  gap: 12px;
  padding: 16px 18px;
  margin: 14px 14px 0;
  border: 1px solid var(--line);
  border-radius: 14px;
  background: linear-gradient(180deg, #ffffff 0%, #f8fafc 100%);
  box-shadow: var(--shadow);
}

.ticket-header-card__top {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
}

.ticket-header-card__meta {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
}

.ticket-header-card__meta--right {
  justify-content: flex-end;
}

.ticket-id-chip,
.ticket-header-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 4px 10px;
  border-radius: 999px;
  border: 1px solid var(--line);
  background: #fff;
  color: var(--ink-strong);
  font-size: 0.75rem;
  font-weight: 700;
}

.ticket-header-card__body {
  display: grid;
  gap: 10px;
}

.ticket-header-card__body h2 {
  margin: 0;
  font-size: clamp(1.2rem, 2vw, 1.7rem);
  letter-spacing: -0.03em;
  color: var(--ink-strong);
}

.ticket-header-card__details {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.composer-tabs {
  display: flex;
  gap: 8px;
  align-items: center;
  margin: 14px 14px 10px;
}

.composer-tab {
  padding: 8px 12px;
  border: 1px solid var(--line);
  border-radius: 999px;
  background: #fff;
  color: var(--muted);
  font-size: 0.9rem;
  font-weight: 700;
  cursor: pointer;
}

.composer-tab--active {
  color: var(--ink-strong);
  border-color: #bfd0ff;
  background: #eef4ff;
}

.workspace-composer {
  padding: 0 14px 14px;
  gap: 10px;
}

.composer-box {
  border: 1px solid var(--line);
  border-radius: 14px;
  overflow: hidden;
  background: #fff;
  box-shadow: var(--shadow);
}

.composer-editor {
  display: grid;
  gap: 12px;
  padding: 14px;
}

.composer-body-editor {
  min-height: 180px;
  padding: 0;
  border: 0;
  border-radius: 0;
  resize: vertical;
  box-shadow: none;
  background: transparent;
  color: var(--ink);
  font: inherit;
  line-height: 1.6;
  outline: none;
  white-space: pre-wrap;
  word-break: break-word;
}

.composer-body-editor:focus {
  border: 0;
  box-shadow: none;
}

.composer-body-editor:empty::before {
  content: attr(data-placeholder);
  color: var(--muted);
  pointer-events: none;
}

.composer-inline-image {
  display: inline-block;
  max-width: 100%;
  height: auto;
  margin: 0 2px;
  border-radius: 12px;
  vertical-align: middle;
}

.composer-attachments {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
  padding-top: 10px;
  border-top: 1px solid var(--line);
}

.composer-attachments input[type="file"] {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

.composer-attachments__button {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 8px 12px;
  border-radius: 999px;
  border: 1px solid var(--line);
  background: #f8fafc;
  color: var(--ink-strong);
  font-size: 0.86rem;
  font-weight: 700;
  cursor: pointer;
}

.composer-attachments__button::before {
  content: "+";
  font-size: 0.86rem;
}

.composer-attachments__list {
  min-height: 1.2em;
  font-size: 0.83rem;
}

.composer-attachments__preview-list {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  width: 100%;
}

.composer-attachment-preview {
  display: grid;
  gap: 6px;
  width: 132px;
  padding: 8px;
  border-radius: 14px;
  border: 1px solid var(--line);
  background: #fff;
}

.composer-attachment-preview__img {
  width: 100%;
  height: 96px;
  object-fit: cover;
  border-radius: 10px;
  background: #f8fafc;
}

.composer-attachment-preview__name {
  color: var(--ink-strong);
  font-size: 0.75rem;
  line-height: 1.3;
  word-break: break-word;
}

.composer-toolbar {
  display: grid;
  grid-template-columns: minmax(200px, 1fr) minmax(170px, auto) auto;
  gap: 12px;
  align-items: end;
  padding: 12px 14px;
  border-top: 1px solid var(--line);
  background: #f8fafc;
}

.composer-toolbar__group {
  display: grid;
  gap: 6px;
}

.composer-toolbar__group--submit {
  justify-items: end;
}

.status-split {
  position: relative;
  display: inline-flex;
  align-items: stretch;
}

.status-split .button {
  border-top-right-radius: 0;
  border-bottom-right-radius: 0;
}

.status-split__toggle {
  display: inline-grid;
  place-items: center;
  width: 38px;
  border: 1px solid transparent;
  border-left: 1px solid rgba(255, 255, 255, 0.2);
  border-radius: 0 10px 10px 0;
  background: var(--accent);
  color: #fff;
  font-size: 0.9rem;
  font-weight: 800;
  cursor: pointer;
}

.status-split__toggle:hover {
  background: var(--accent-strong);
}

.status-split__menu {
  position: absolute;
  right: 0;
  bottom: calc(100% + 8px);
  z-index: 20;
  min-width: 180px;
  padding: 6px;
  display: grid;
  gap: 4px;
  border: 1px solid var(--line);
  border-radius: 12px;
  background: #fff;
  box-shadow: var(--shadow);
}

.status-split__menu button {
  width: 100%;
  padding: 10px 12px;
  border: 0;
  border-radius: 8px;
  background: transparent;
  color: var(--ink);
  text-align: left;
  font-weight: 700;
  cursor: pointer;
}

.status-split__menu button:hover {
  background: #eef4ff;
  color: var(--accent-strong);
}

.thread {
  gap: 10px;
}

.ticket-header {
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: start;
  margin-bottom: 14px;
  padding-bottom: 14px;
  border-bottom: 1px solid var(--line);
}

.panel--thread {
  min-width: 0;
}

.panel--rail {
  position: sticky;
  top: 16px;
}

.template-bar {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 10px;
}

.template-chip {
  padding: 8px 12px;
}

.message {
  border: 0;
  border-radius: 0;
  padding: 0;
  background: transparent;
}

.message--customer,
.message--agent,
.message--internal_note {
  display: grid;
  grid-template-columns: 42px minmax(0, 1fr);
  column-gap: 12px;
  align-items: start;
}

.message__head {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: flex-start;
  margin-bottom: 8px;
  font-size: 0.92rem;
}

.message__meta {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 0.8rem;
}

.message__meta span:nth-child(2) {
  color: #94a3b8;
}

.message__avatar {
  grid-column: 1;
  grid-row: 1 / span 2;
  margin-top: 2px;
}

.message__content {
  grid-column: 2;
  min-width: 0;
}

.message .markdown-body {
  max-width: min(760px, 100%);
  padding: 12px 14px;
  border-radius: 8px;
  background: #f4f6f8;
}

.message--customer .markdown-body {
  background: #e8f6f6;
}

.message--agent .markdown-body {
  background: #f5f7fb;
}

.message-inline-images {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 12px;
}

.message--internal_note {
  background: transparent;
}

.message--system {
  padding: 6px 12px 6px 0;
  background: transparent;
  display: grid;
  grid-template-columns: 76px minmax(0, 1fr);
  column-gap: 10px;
  align-items: start;
}

.message--system-line {
  font-size: 0.78rem;
  color: #94a3b8;
}

.message__system-content {
  grid-column: 2;
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

.message__system-label {
  grid-column: 1;
  display: inline-flex;
  align-items: center;
  padding: 1px 7px;
  border-radius: 999px;
  background: #edf2f7;
  color: #64748b;
  font-size: 0.64rem;
  font-weight: 800;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  justify-self: start;
  align-self: start;
  margin-top: 2px;
  white-space: nowrap;
}

.message__system-body {
  color: #64748b;
  font-weight: 500;
}

.message__system-time {
  color: #cbd5e1;
  font-size: 0.72rem;
}

.message--system .markdown-body {
  max-width: none;
  padding: 0;
  background: transparent;
}

.markdown-body {
  color: var(--ink);
  line-height: 1.55;
  font-size: 0.95rem;
}

.markdown-body > :first-child {
  margin-top: 0;
}

.markdown-body > :last-child {
  margin-bottom: 0;
}

.markdown-body p,
.markdown-body ul,
.markdown-body ol,
.markdown-body pre,
.markdown-body blockquote {
  margin: 0 0 12px;
}

.markdown-body ul,
.markdown-body ol {
  padding-left: 22px;
}

.markdown-body li + li {
  margin-top: 6px;
}

.markdown-body a {
  color: var(--accent);
  text-decoration: underline;
  text-underline-offset: 2px;
}

.markdown-body blockquote {
  margin-left: 0;
  padding: 10px 14px;
  border-left: 4px solid rgba(29, 78, 216, 0.24);
  background: #f5f8ff;
  border-radius: 8px;
}

.markdown-body code {
  display: inline;
  padding: 1px 5px;
  border-radius: 5px;
  font-size: 0.92em;
}

.markdown-body pre {
  padding: 12px 14px;
  border-radius: 10px;
  border: 1px solid var(--line);
  background: #f8fafc;
  overflow-x: auto;
}

.markdown-body pre code {
  display: block;
  padding: 0;
  border: 0;
  background: transparent;
}

.details div {
  display: grid;
  grid-template-columns: 110px 1fr;
  gap: 8px;
  padding: 7px 0;
  border-bottom: 1px solid #edf0f4;
}

dt {
  color: var(--muted);
}

.table {
  width: 100%;
  border-collapse: collapse;
}

.table th,
.table td {
  padding: 12px 0;
  border-bottom: 1px solid var(--line);
  text-align: left;
  vertical-align: top;
}

.table th {
  color: var(--muted);
  font-size: 0.78rem;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.flash,
.error {
  padding: 12px 14px;
  margin-bottom: 16px;
}

.flash {
  color: var(--accent-strong);
  background: #eef4ff;
}

.error {
  color: #7c2d12;
  background: #fff4ee;
}

.empty {
  padding: 18px;
  border: 1px dashed var(--line);
  border-radius: 10px;
  color: var(--muted);
  background: #fff;
}

.checkbox {
  grid-template-columns: auto 1fr;
  align-items: center;
}

.checkbox input {
  width: auto;
}

.callout {
  margin-top: 16px;
  padding: 12px;
  border: 1px solid var(--line);
  border-radius: 10px;
  background: var(--panel-muted);
  display: grid;
  gap: 8px;
}

.ses-status {
  margin: 14px 0 16px;
  display: grid;
  gap: 12px;
}

.ses-status__block {
  margin-top: 0;
}

.ses-status__details {
  margin-top: 4px;
}

.customer-grid {
  grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));
}

.customer-grid--stacked {
  grid-template-columns: 1fr;
}

.customer-panel {
  gap: 0;
}

.customer-table-wrap {
  overflow-x: auto;
  flex: 1;
  min-height: 0;
}

.customer-table {
  min-width: 760px;
}

.customer-table thead th {
  color: var(--ink-strong);
  font-size: 0.8rem;
  font-weight: 700;
  text-transform: none;
  letter-spacing: 0;
}

.customer-table th,
.customer-table td {
  padding: 10px 8px;
  vertical-align: middle;
}

.customer-table__row:hover {
  background: #eef4ff;
}

.customer-table__customer {
  display: flex;
  align-items: center;
  gap: 12px;
}

.customer-table__name {
  font-weight: 600;
  color: var(--ink-strong);
  letter-spacing: -0.01em;
}

.customer-table__email {
  color: var(--accent);
  font-weight: 600;
}

.customer-table__email:hover {
  color: var(--accent-strong);
}

.customer-table__subject {
  max-width: 42ch;
  color: var(--ink);
}

.template-panel {
  gap: 0;
}

.template-table-wrap {
  overflow-x: auto;
  flex: 1;
  min-height: 0;
}

.template-table {
  min-width: 760px;
}

.template-table thead th {
  color: var(--ink-strong);
  font-size: 0.8rem;
  font-weight: 700;
  text-transform: none;
  letter-spacing: 0;
}

.template-table th,
.template-table td {
  padding: 10px 8px;
  vertical-align: middle;
}

.template-table__row:hover {
  background: #eef4ff;
}

.customer-card {
  padding: 18px;
}

.customer-card__head {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 14px;
}

.customer-card h2 {
  margin: 0;
  font-size: 1.05rem;
  letter-spacing: -0.02em;
}

.customer-card__meta {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
  margin-bottom: 14px;
}

.customer-card__meta strong {
  display: block;
  margin-top: 2px;
  color: var(--ink-strong);
}

.customer-card__latest {
  padding-top: 12px;
  border-top: 1px solid var(--line);
}

.template-link {
  color: var(--accent);
  font-weight: 700;
}

.template-preview {
  max-width: 56ch;
}

@media (max-width: 1180px) {
  .hero,
  .grid,
  .grid--ticket-show,
  .ticket-header {
    grid-template-columns: 1fr;
  }

  .ticket-workspace {
    grid-template-columns: 1fr;
  }

  .ticket-workspace__left {
    border-right: 0;
    border-bottom: 1px solid var(--line);
  }

  .ticket-main-header {
    display: grid;
  }

  .stats--dashboard {
    min-width: 0;
  }

  .filters--tickets {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .panel--rail {
    position: static;
  }

  .workspace-layout {
    grid-template-columns: minmax(0, 1fr) 300px;
  }

  .workspace-pane--left {
    border-right: 1px solid var(--line);
  }

  .workspace-pane--right {
    border-left: 0;
    border-top: 1px solid var(--line);
    grid-column: 1 / -1;
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .ticket-header-card {
    margin-left: 12px;
    margin-right: 12px;
  }

  .composer-tabs,
  .workspace-composer {
    margin-left: 12px;
    margin-right: 12px;
  }

  .composer-toolbar {
    grid-template-columns: 1fr;
  }

  .composer-toolbar__group--submit {
    justify-items: stretch;
  }

  .status-split {
    width: 100%;
  }

  .status-split .button {
    flex: 1 1 auto;
  }
}

@media (max-width: 860px) {
  .shell {
    grid-template-columns: 1fr;
  }

  .sidebar {
    position: relative;
    height: auto;
    border-right: 0;
    border-bottom: 1px solid var(--line);
    padding: 8px 10px;
    background: #0f4a53;
  }

  .sidebar--rail {
    grid-template-rows: auto;
    grid-template-columns: auto 1fr auto;
    align-items: center;
  }

  .nav--icons {
    display: flex;
    justify-content: center;
  }

  .content {
    padding: 0;
  }

  .ticket-row {
    grid-template-columns: 1fr;
  }

  .ticket-row__side {
    justify-items: start;
    text-align: left;
  }

  .ticket-header {
    padding-bottom: 12px;
  }

  .stats {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .stats--dashboard {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .customer-card__meta,
  .details div {
    grid-template-columns: 1fr;
  }

  .customer-table {
    min-width: 680px;
  }

  .global-toolbar {
    padding: 0 10px;
  }

  .toolbar-brand {
    display: none;
  }

  .content-body {
    padding: 10px;
  }

  .workspace-topbar {
    align-items: flex-start;
    flex-direction: column;
  }

  .workspace-layout {
    grid-template-columns: 1fr;
    min-height: auto;
  }

  .workspace-pane--left,
  .workspace-pane--right {
    border: 0;
    border-top: 1px solid var(--line);
    background: #fff;
  }

  .workspace-pane--right {
    display: block;
  }

  .workspace-mobile-meta {
    display: block;
    padding: 12px 14px;
    border-top: 1px solid var(--line);
    background: #f8fafc;
  }

  .ticket-header-card {
    margin-left: 10px;
    margin-right: 10px;
  }

  .composer-tabs,
  .workspace-composer {
    margin-left: 10px;
    margin-right: 10px;
  }

  .composer-toolbar {
    grid-template-columns: 1fr;
  }

  .composer-toolbar__group--submit {
    justify-items: stretch;
  }

  .status-split {
    width: 100%;
  }

  .status-split .button {
    flex: 1 1 auto;
  }
}

@media (max-width: 560px) {
  .stats {
    grid-template-columns: 1fr;
  }

  .stats--dashboard,
  .filters--tickets {
    grid-template-columns: 1fr;
  }

  .inline-actions,
  .panel__head {
    flex-direction: column;
    align-items: stretch;
  }
}